PRIVACY POLICY

Last updated: 14/04/2025

This Privacy Policy outlines how Flawless Finish Detailing ("we", "our", or "us") collects, uses, shares, and protects your personal information when you visit our website, use our services, contact us, or make a booking.

By accessing or using our website or services, you agree to the collection and use of your information as outlined in this policy. If you do not agree, please do not use our services.

1. Information We Collect

We may collect the following types of personal information:

Information you provide directly:

  • Name, email address, phone number

  • Vehicle details (make, model, condition)

  • Booking preferences

  • Payment information (collected securely via our payment processor)

  • Any messages or feedback you send to us

Automatically collected information:

  • IP address

  • Browser type and device information

  • Date and time of visit

  • Pages you visit on our site

We may use cookies or similar technologies to enhance your user experience and analyze website traffic.

2. How We Use Your Information

We use your information to:

  • Provide and manage your detailing bookings

  • Communicate with you about appointments, promotions, or service updates

  • Improve our services and customer experience

  • Respond to your inquiries and feedback

  • Prevent fraud and ensure security

  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. However, we may share it with:

  • Trusted third-party service providers (e.g. booking systems, payment processors, web hosting)

  • Marketing tools for promotions or updates (with your consent)

  • Legal authorities if required by law or to protect our rights

All third parties we work with are required to respect the confidentiality of your information.

4. Your Choices and Rights

You may have the right to:

  • Access, correct, or delete your personal information

  • Opt out of marketing communications at any time

  • Withdraw consent for data collection (where applicable)

To exercise any of these rights, please contact us at [Insert Contact Email or Phone].

5. Data Retention and Security

We retain your information only as long as necessary to fulfill the purposes above or as required by law.
We implement appropriate technical and organizational measures to protect your data, but no system is 100% secure.

6. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware of such data being collected, we will delete it promptly.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. Updates will be posted here with a revised "Last updated" date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Flawless Finish Detailing
Email: flawlessfinishdetailinggc@gmail.com
Phone: +61450552006
Website: flawlessfinishdetailing.com.au